Brassybra Caramel
Return & Exchange Policy Top of Form
In-store
Returns for refunds or exchanges are permitted within seven days. Items must be in new condition – unworn, undamaged and without stains or perfume with the original receipt and with all labels and tags attached. All items are inspected, and any items damaged in the washer, dryer, or show signs of wear are ineligible for return or exchange. ALL clearance and sale items are non-returnable. Refunds will be issued in the original form of payment for the price paid. No returns or exchanges accepted after seven days.
NOTE: Due to hygienic reasons, undergarments, panties, shapewear and wearable accessories are not eligible for return or exchange.
Internet/On-line
Returns/exchanges must be postmarked within fourteen (14) days of the invoice (shipping) date or a refund/exchange will not be allowed. Please contact our office at 443-596-5205 immediately to request a return authorization (RA) number to ensure timely returns/exchanges with the fourteen (14) days.
Return the item in new condition – unworn, undamaged and without stains or perfume in the original packaging and with all labels and tags attached. All items are inspected, and any items damaged in the washer, dryer, or show signs of wear are ineligible for return or exchange. All clearance and sale items are non-returnable. You will be notified via email if your item is approved or rejected for return/exchange. Refunds will be issued in the form of a store credit for all on-line purchases only.
